Purchase policy

Refunds

Draft for pre-launch review · Last updated July 22, 2026

All StarPvP rank purchases are final. StarPvP does not provide refunds for changes of mind, unused rank time, an incorrectly entered Minecraft username, or loss of server access following a rules violation.

Delivery problems

If a rank does not arrive, email starpvpgg@gmail.com with the Tebex transaction ID and Minecraft username. StarPvP will first attempt to correct the delivery problem. A delivery report does not automatically qualify a purchase for a refund.

Limited exceptions

Tebex is the merchant of record and controls payment refunds. An exception may be handled by Tebex when required by applicable law, when the purchased product was not delivered, or when a technical issue prevents access to it. StarPvP does not issue refunds directly.

Subscriptions

Cancelling Immortal stops future renewals. It does not refund or prorate the current paid period, and access remains active until that period ends.

Chargebacks

Contact support before filing a payment dispute. Fraudulent or abusive chargebacks may result in the associated rank being removed and the account being restricted, subject to applicable law and Tebex policy.